overview    case studies

Overview

LYCEUM serves Federal government agencies concerned with evolving technology requirements, based on growth, change and streamlined budgets. We work together to improve service levels and support for daily operational needs. Our customers include users of legacy computers and organizations with strategic programs to implement the latest Windows-based applications:

• Securities & Exchange Commission Help Desk Project
  ·  Migrated desktops from Novell to NT
  ·  Upgraded desktop hardware: memory and disk
  ·  Provided desk-side support for end users, starting on 1st day of operation

• US Department of Justice Project
  Provide onsite engineer with 1-hour response time 24X7 to support communications with:
  ·  Network operations and maintenance services
  ·  End-user support (Help Desk)
  ·  Engineering and implementation services

• US Department of Education Help Desk Project
  Provide effective service solution for hardware support requirements with:
  ·  Onsite technical staff
  ·  Inventory/parts management
  ·  Depot level repair
  ·  Remote support

• US Internal Revenue Service
  ·  Data conversion
  ·  Oracle script development
  ·  Update test plans/cases
  ·  Update problem reporting system

• General Services Administration (GSA)
  ·  IT support services via "Millennia Lite"
  ·  Legacy systems migration & new enterprise development

Case Studies

Securities and Exchange Commission (SEC)

Services Solution:

LYCEUM currently provides help desk support services to the US Securities and Exchange Commission. The scope involves on-site support including hardware and software maintenance of desktop PCs, printers, peripherals and LAN servers.

LYCEUM personnel also configure and install hardware acquired by the SEC and install upgrades to existing systems. LYCEUM is responsible for remote support, maintaining the hardware and software at the SEC's 11 remote offices in major metropolitan areas including New York City, Chicago, Los Angeles and Dallas.

In addition, we provide hardware and software support for the agency's Sun and HP UNIX environments which includes critical coverage for the SEC's Sun Microsystems Enterprise line of servers

   

US Department of Justice (DOJ)

Services Solution:

LYCEUM provides on-call support for a highly specialized communications front-end processor that provides access to the agency's data centers for thousands of users.

Our support service involves dispatching on-call engineers for maintenance support at DOJ's Dallas facility on a 24x7 schedule. Due to the critical nature of the communications system, support personnel are required to meet a two-hour on-site response time. LYCEUM is able to accomplish this aggressive response by using a local service partner and a coordinated call dispatching and escalation procedure.

   

US Department of Education

Services Solution:

LYCEUM presents a certified and experienced team to deploy Microsoft NT and Windows 2000 at the US Department of Education.

Careful planning and execution facilitate minimal schedule disruption for the end users. Our maintenance of an on-site inventory, as well as access to our off-site inventories, enables a 90% "first pass fill rate."

LYCEUM also provides depot repair services for monitors, printers and notebook computers. Skilled bench technicians utilize specialized tools and equipment to diagnose and repair the failed component. Upon completion, the systems are then "burned in" to ensure the correction of the repair. Cleaned systems are then delivered back to the agency for return to the user.

   

US Internal Revenue Service

Services Solution:

LYCEUM is providing on-site support for converting, testing and implementing components of Internal Revenue Service, Office of Chief Counsel's Automated Systems Environment Management Information System (CASE-MIS) in an Oracle Developer 2000 environment.

Requirements include the conversion of character-based reports and forms to a GUI format, development of Oracle SQL scripts, execution of unit testing, and code revision. In addition, our staff are monitoring and updating the Problem Reporting System, updating Test Plans and Test Cases and updating the Designer/2000 module definitions.

   

General Services Administration (GSA)

Services Solution:

LYCEUM is part of a team awarded a contract to provide a wide variety of professional Information Technology (IT) support for the General Services Administration and other Federal agencies.

Under this contract, called "Millennia Lite," LYCEUM will be delivering services in Functional Area 4, Legacy Systems Migration and New Enterprise Development. The services required include the following enabling and critical technologies: modernization of legacy systems to web enabled applications, software development, Internet/Intranet/web applications, network computing, information and system security, knowledge management and client server computing.