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Help Desk Specialist 1
Provides
support to end users on a variety of issues. Identifies, researches,
and resolves technical problems. Responds to telephone calls,
email and personnel requests for technical support. Tracks and
monitors the problem to insure a timely resolution. Has knowledge
of commonly-used concepts, practices, and procedures within
a particular field. Relies on instructions and pre-established
guidelines to perform the functions of the job. Works under
immediate supervision. Little creativity is required. Typically
reports to a supervisor or manager.
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Minimum
Education:
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High
School Diploma |
| Experience: |
0-3
years of general experience in the field or in a related area |
| Certifications: |
None |
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