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Help Desk Specialist 2
Provides support to end users on
a variety of issues. Identifies, researches, and resolves technical
problems. Responds to telephone calls, email and personnel requests
for technical support. Tracks and monitors the problem to insure
a timely resolution. Has knowledge of commonly-used concepts,
practices, and procedures within a particular field. Relies
on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks. Works under general supervision;
typically reports to a project leader or manager. A certain
degree of creativity and latitude is required.
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Minimum Education:
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High School Diploma |
| Experience: |
2-4 years of general experience and 1 year of
specialized experience in the field |
| Certifications: |
None |
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