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Help Desk Specialist 3
Provides support to end users on
a variety of issues. Identifies, researches, and resolves technical
problems. Responds to telephone calls, email and personnel requests
for technical support. Tracks and monitors the problem to insure
a timely resolution. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on experience and
judgment to plan and accomplish goals. Performs a variety of
complicated tasks. May lead and direct the work of others. Typically
reports to a supervisor or manager. A wide degree of creativity
and latitude is expected.
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Minimum Education:
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Associates Degree or Foaml Accreditation
(e.g., CNA, CNE, MCP, MCSE, etc.) |
| Experience: |
4 years of general experience and 2 or more years
of specialized experience |
| Certifications: |
CNA, CNE, MCP, MCSE, etc. |
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